Blog: Return Policy Agreements
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How to Decline Refunds by Email
In order to decline refunds by email in an effective manner, you need a separate Refund Policy or clear refund conditions in your Terms & Conditions (T&C) agreement. This article will help you tailor your Refund Policy (or create one) so that it addresses this issue by using the most effective...
Shipping Policy Template
A Shipping Policy is where you let your customers know important details about how you ship your goods, such as what shipping services you use, what shipping fees are, and what timeframe customers should expect for delivery. This article will break down the benefits of having a Shipping Policy, and show...
No Return, No Refund Policy
A No Return, No Refund Policy is a policy where customers are informed that they are not allowed to return or get refunds for products they have purchased. This article will cover country-specific requirements and laws that stores must follow when implementing such a policy, and help you write your own...
Legal Agreements for Marketplaces
Many international, federal, and state privacy laws require organizations that handle individuals' personal information to maintain clearly written and up-to-date legal policies on their websites and apps. Online marketplaces rely on the collection and processing of personal information to complete transactions between buyers and sellers, making legal policies a necessity for...
How Your Return Policy Can Affect Customer Retention
When shopping, especially online, customers review a Return Policy before they make a purchasing decision. Cart abandonment is already a common problem for retailers, so anything that you can do to retain customers during the purchasing process should be a high priority. Specific features of your Return Policy can make or...
Refund Policy for SaaS Apps
SaaS (software as a service) is a method companies use to provide consumers with easy access to digital products via the internet. Any business that uses SaaS apps needs to have appropriate legal policies in place to keep consumers informed of their rights and responsibilities when using its products or...