Blog: Return Policy Agreements
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Return and Refund Laws in the EU
The EU and its member states take consumer protection seriously. In the EU, you need a Return & Refund Policy that is not only in compliance with EU laws, but that also thoroughly informs customers of your return and refund practices. You need to make your return conditions, exceptions, and customer...
Is the Refund & Return Policy a Legal Document?
Your Refund & Return Policy counts as a legal document for two reasons. First, the Return & Refund Policy outlines terms between you and your customers. Secondly, these terms are often accepted because they are presented in your Terms & Conditions, which is a legal agreement that's enforceable through browsewrap or clickwrap. This...
Return and Refund Laws in the U.S.
While the U.S. does not have federal laws affecting returns and refunds, it's still a good idea to have a Return & Refund Policy, and it will be required in some states if you wish to have control over the terms of your policy. U.S. state laws do not require a...
Time limits for Return & Refund Policy
Even if you run a successful e-commerce or retail business, there will be customers who are dissatisfied with their purchase. A Return and Refund Policy offers them a remedy when they face these situations. It helps your business bottom line too by showing that you care. Your policy also affects your...
How to Decline Refunds by Email
In order to decline refunds by email in an effective manner, you need a separate Refund Policy or clear refund conditions in your Terms & Conditions (T&C) agreement. This article will help you tailor your Refund Policy (or create one) so that it addresses this issue by using the most effective...
Shipping Policy Template
A Shipping Policy is where you let your customers know important details about how you ship your goods, such as what shipping services you use, what shipping fees are, and what timeframe customers should expect for delivery. This article will break down the benefits of having a Shipping Policy, and show...