Free Return & Refund Policy Generator

Generate a Return & Refund Policy for your ecommerce store using the TermsFeed Return & Refund Policy Generator.

Generate Return & Refund Policy
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What customers say about the Return & Refund Policy Generator since 2012.

Tens of thousands of people are already making the most out of TermsFeed Return & Refund Policy Generator.

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Good Software - able to ensure compliance and get app deployed



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Capterra

I liked most about this software is that the platform is easy to use and understand.



Capterra reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Capterra or its affiliates.

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Capterra

Great library of affordable options to support compliance



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Capterra

These are amazing folks, great customer service and support. You would be missing out!



Capterra reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Capterra or its affiliates.

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Capterra

I love the little quiz that helped me determine which product I needed to solve my solution.



Capterra reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Capterra or its affiliates.

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Features of the Return & Refund Policy Generator.

TermsFeed Return & Refund Policy Generator makes it easy to generate a Return & Refund Policy for your ecommerce store or for any business where you need a Return & Refund Policy to inform customers of your return and refund policies.

Generate a custom Return & Refund Policy

Generate a custom Return & Refund Policy

Generate a customized Return & Refund Policy that is specifically built for your unique business in a matter of minutes.

Download your Return & Refund Policy

Download your Return & Refund Policy

Once you've created your Return & Refund Policy, you can download it in multiple file formats such as HTML, DOCX, Plain Text or Markdown.

Update your Return & Refund Policy

Update your Return & Refund Policy

Missed an option? Changing your business practices up? Not a problem. Go back to the TermsFeed Generator and update your Return & Refund Policy.

Edit your Return & Refund Policy

Edit your Return & Refund Policy

Need custom text in your Return & Refund Policy? Not a problem. Use our Live Editor and apply custom edits to it.

Free hosting for your Return & Refund Policy

Free hosting for your Return & Refund Policy

Each Return & Refund Policy created by TermsFeed Generator is hosted for free, the link doesn't expire and you can use it anywhere (your website footer, app store listing page).

Stay up to date when laws change

Stay up to date when laws change

Stay on top of things. Get notified whenever new laws and regulations require you to update your Return & Refund Policy.

Return & Refund Policy for ecommerce stores.

Your ecommerce store should have a Return & Refund Policy so you can choose the requirements and limitations that you wish to maintain regarding returns and refunds, and to keep your customers informed about them.

A Return & Refund Policy isn't required by law (unlike a Privacy Policy), but you're required to inform your store customers about your policies on returns and refunds if you wish to enforce them. For example, in certain U.S. states, you need a Return & Refund Policy if your policy is different from the rights granted by that state.

A Return & Refund Policy is useful regardless of the type of ecommerce store you have (i.e. website, app, marketplace) and regardless of the provider you're using (i.e. self-hosted store, WooCommerce, Wix and so on).

Generate a Return & Refund Policy

WordPress

WordPress

Wix

Wix

Weebly

Weebly

Squarespace

Squarespace

How the TermsFeed Return & Refund Policy Generator works.

What makes TermsFeed Generator special? It's the ease of use.

Start the Return & Refund Policy Generator questionnaire
I

Start the Return & Refund Policy Generator questionnaire

We only need a few answers to simple questions. We're continuously improving the Return & Refund Policy Generator questionnaire to make it the easiest ever possible.

Your custom Return & Refund Policy is ready
II

Your custom Return & Refund Policy is ready

Once you've answered our generator questions, your custom Return & Refund Policy will be ready in minutes.

Integrate the generated Return & Refund Policy
III

Integrate the generated Return & Refund Policy

Once generated, choose how to integrate the Return & Refund Policy in your business. You can download it in multiple file formats, link to it, edit it, update it. Whatever works for you.

Watch a quick overview of the Return & Refund Policy Generator.

See everything that the TermsFeed Return & Refund Policy Generator can do for your business in minutes.

How to write your own Return & Refund Policy.

We offer a Return & Refund Policy Template as an alternative to our Return & Refund Policy Generator. The template is a perfect option if you'd like the most control over the customization of your Return & Refund Policy's specific content and phrasing.

Download Return and Refund Policy Template

Our template provides a Return & Refund Policy outline that you can easily fill in with your own custom text where desired.

Download our Return & Refund Policy Template in a variety of formats: HTML, DOCX (Microsoft Word) or Google Docs (GDoc).

When creating your Return & Refund Policy with our Return & Refund Policy Template, remember to follow these best practice tips:

  • Always use simple language that's easy to understand. Your readers will appreciate this and it will help you stay compliant.
  • Display your Return & Refund Policy prominently on your ecommerce site so shoppers can easily find it. This helps with transparency and makes your business look more trustworthy.

Use your Return & Refund Policy to explain the following points:

  • What items you accept returns on (and which you don't)
  • What your return window is/how long shoppers have to start a return
  • How shoppers can initiate a return
  • Who pays for return shipping

Return & Refund Policy Generator FAQs.

Have questions about our Return & Refund Policy Generator before you sign up? Find the most popular questions answered below.

What is a Return and Refund Policy?

A Return and Refund Policy is where you let your customers know important pieces of information regarding how you accept returns and process refunds.

This Return & Refund Policy will include information about the following topics:

  • How many days customers have to return a product
  • What the conditions of returns are (original packaging, unused, etc.)
  • Who pays for return shipping
  • Expected turnaround time for issuing refund
  • Method of refund (store credit, original payment method)

Is the Return & Refund Policy Generator free?

Yes, the Return & Refund Policy Generator from TermsFeed is free to use.

Our agreements and policies are free. We sell optional premium agreements with additional clauses (one-time fee) that can protect your business interests better.

Can I download the Return & Refund Policy generated by the TermsFeed Generator?

Yes, the Return & Refund Policy Generator from TermsFeed allows you to download the Return & Refund Policy document as HTML, DOCX or Plain Text.

How do I create a free Return & Refund Policy?

Use the Return & Refund Generator from TermsFeed to create a free Return & Refund Policy for your business.

Can I copy other Return & Refund Policy?

Copying someone else's Return & Refund Policies is illegal. Under copyright laws, legal agreements (including a Return & Refund Policy) are protected by copyright.

What is the purpose of a Return and Refund Policy?

The purpose of a Return and Refund Policy is to inform your customers or potential customers how you handle situations where a return wants to be made and a refund is requested.

A Return & Refund Policy will help your customers find answers quickly while making your business look more trustworthy and transparent.

Why is a Return and Refund Policy important?

Without a Return and Refund Policy, people will be far less likely to shop at your ecommerce store. Consumers like to know in advance how a business will handle a situation where the product isn't satisfactory and a refund is desired. Having this Policy can help keep you from losing a lot of potential customers.

If you don't post a Return and Refund Policy, you will likely get a lot of emails from people asking about it, which will be very time-consuming to deal with.

Not only is a Return and Refund Policy important for your customers, but it's important for your business.

Do I need to have a Return and Refund Policy on my website or app?

It depends on which state you do business in and what your unique terms are regarding returns and refunds.

Generally, if you wish to have enforceable policies surrounding returns and refunds, you will most likely need to post a Return and Refund Policy on your website or mobile app.

A lot of states have laws that set default parameters around returns and refunds unless a business posts a Return and Refund Policy. For example, in Florida, if you want to have a "no refunds" policy you need to post this conspicuously or shoppers will be allowed to make returns within 7 days of a purchase.

Do I need a Return and Refund Policy if I don't offer refunds?

No matter what your individual policy is, you should always post a Return and Refund Policy to have your policies upheld.

However, some states do explicitly require you to post a Return and Refund Policy if you won't offer refunds. For example, stores in Florida that wish to have a "no refunds" policy must post this conspicuously for shoppers to see before checking out. Otherwise, shoppers will have 7 days from the purchase date to make a return and get a refund.

If you don't want to offer refunds, make this clear in a Return and Refund Policy. Otherwise, you may have to honor return requests and issue refunds as per law.

What should my Return and Refund Policy say?

Your Return and Refund Policy should detail the following points:

  • How many days customers have to return a product: Be as clear as possible about this. It may vary depending on the category of item, or by season. Some places offer shorter windows on consumables and longer windows on general goods.
  • What the conditions of returns are: Let customers know what they need to do for you to accept a return. Do the items need to be in original packaging, tags attached, in unused condition? Do you need customers to contact you for a return authorization number first? Note any restocking fees or other deductions as well.
  • Who pays for return shipping: This is an important part of online shopping for consumers. If you require customers to pay for return shipping, make this clear, especially if you sell large and heavy goods. If you send prepaid shipping labels, note this in your Return and Refund Policy.
  • Expected turnaround time for issuing refunds: Customers want to know how long they'll need to wait before getting their money back. Give a rough estimate and let it be known that it may take longer in some cases.
  • Types of refunds given: Describe how you issue the refund. Do you put the funds on a store gift card or only issue store credit? Do you put the funds back onto the original payment method used for the purchase?

The more information you can provide, the better. If you only sell one similar product or service, your Return and Refund Policy will likely be far shorter than what a larger business with international customers and hundreds of products for sale will have.

Where do I place my Return and Refund Policy?

Display your Return and Refund Policy via link in your website footer. People know to look here for important legal agreements and information, such as your return information.

You should also include a link to your Return and Refund Policy on the checkout page right before someone submits an order. You'll see this oftentimes linked with a Terms and Conditions agreement and Privacy Policy, asking the shoppers to agree to each.

What's the difference between a Return and Refund Policy and a Terms and Conditions agreement?

A Return and Refund Policy lets customers know how you handle returns and refund requests. Its scope is limited to that topic.

A Terms and Conditions agreement is far more broad in scope and addresses the use of your website or service. Potential topics covered in a T&C include governing law, restrictions of use, third party services, termination of accounts and contact information.

While you can include return and refund information in your Terms and Conditions agreement, it's better for your customers in most cases to have a separate Return and Refund Policy that you can link to your T&C.

Should I put my Return and Refund Policy in my Terms and Conditions agreement?

If your Return and Refund Policy is very short, you can definitely include it in your Terms and Conditions agreement. But you should still have a separate linkable Return and Refund Policy as well to make it easier for your customers to find what they're looking for quickly without needing to go through your entire T&C.

If your Return and Refund Policy is very long, it's better to keep it as a separate document and out of your T&C. However, you should definitely add a short clause to your T&C letting customers know that you have a Return and Refund Policy and link the T&C clause to your complete, robust Return and Refund Policy.

Everything about Return & Refund Policies.

Practical knowledge about Return & Refund Policies to help your business get (and stay!) compliant.

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