Last updated on 28 March 2022 by Sara Pegarella (Law school graduate, B.A. in English/Writing. In-house writer at TermsFeed)
If you accept payments through your website or mobile app, there's specific information you need to include in your payment clauses.
For instance, payment clauses can include details about how your business will process transactions electronically or through cash on delivery (COD) and what happens if the buyer cancels a transaction.
Payment terms clauses can help mitigate the risk of non-payment, provide protection against chargebacks, or leverage your intellectual property rights by restricting access to content until after the customer has paid.
At the end of the day, by including payment terms in your Terms and Conditions agreement with customers, you will help protect your business and avoid disputes that could arise from a lack of clarity around these issues.
The following article will discuss the payment clauses you should ensure are written into your Terms and Conditions agreement.
Our Terms and Conditions Generator makes it easy to create a Terms and Conditions agreement for your business. Just follow these steps:
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Before we get into the payment clauses you should include within a Terms and Conditions agreement, you should understand what that agreement is and why it's necessary.
Terms and Conditions agreements are a contract between a business and its customers and users. It outlines the rights and responsibilities of both parties. Your users must agree to comply with your terms and conditions in order to use your product or website.
However, they're the same thing. There is no difference, and each of these terms is often used interchangeably on many major websites. It is the information within the page that matters most, and not the title.
You should understand that although they aren't legally required, a formal Terms and Conditions agreement should be legally enforceable.
Remember that a Terms and Conditions agreement is incredibly helpful in establishing a successful business relationship. By making your rules clear and writing them down, including payment terms, you can avoid any misunderstandings with customers.
Payment terms are the terms that govern the payment portion of a sale. They govern specific details such as the type and amount of payment expected, discounts offered, how the buyer can make the payment, under what conditions your company may assess late charges and more.
By defining the terms under which you expect customers to pay, you decrease the likelihood of:
When it comes to your payment terms, there is a lot at stake. These terms set the tone for future relationships with customers and can significantly impact your business's financial health.
When deciding on the terms to include in your Terms and Conditions agreement, it is essential to consider the industry standard and consider any financial consequences your terms might cause.
For instance, if a customer is late by 30 days on a payment, you might have to borrow money in order to pay your company's obligations. On average, it costs around 4% to do this on a monthly basis. It's equivalent to losing $400 if a customer fails to pay a $10,000 invoice within 30 days.
Your customer relationships will also be affected by your payment terms, and you may not get a penny if you place no time limit on when payment is due.
If you're a business that sends out invoices, it's essential to understand that invoicing clients at different stages of the work can cause delays or cause projects to stop entirely.
All businesses have the option to set their own payment terms. However, there isn't a one-size-fits-all approach. What works for one company often does not work for another.
For instance, some businesses may choose not to provide a due time and instead request cash upon delivery (COD) or up-front payment.
You should specifically tailor your payment terms to fit your company and the industry in which your business operates.
Your Terms and Conditions agreement's payment terms should include information that addresses the following.
You'll want to make it very clear when payments are due if you aren't operating under standard payment terms (100% due at time of purchase, processed and done).
For example, if you're a freelancer or work under a format where you accept partial payments at different points, make this very clear.
Top freelance copywriter Laurence Blum includes payment terms that stipulate what portion of the payment is due in advance, as well as how the remaining balance is to be handled:
If you operate under a recurring or subscription payment plan, whether billed monthly, quarterly, annual or some other schedule, note this in your Terms and Conditions agreement. This type of payment is typically processed automatically, and the amount is exactly the same each time. When the business relationship between the company and the customer ends, recurring payments are canceled.
Here's how best selling author and marketing influencer Neil Patel notifies his customers about his subscription terms:
If you work with invoices, be very clear with the terms of invoicing. Include the number of days that customers have in which to pay the invoice in full. You can use the term "net" to refer to the specifics here.
Here's a chart from Go Cardless that provides some clear definitions of the various Net payment options:
Here's how S&K Theatrical Draperies lays out its Net 10, 15, and 30 policies in its payment terms clause:
Remember, customers may be hesitant to accept your invoice terms if you aren't following industry norms. Talk to peers in the industry to find out what industry norms apply to your industry before setting your invoice terms.
You must specify how you accept payments and how customers can pay you using those methods. This could be bank transfer or direct debit (ACHDebit, bank-debit, credit card, PayPal wallet).
Here's how Zip discloses both what payment methods are accepted, as well as which ones are not acceptable:
By offering clear terms regarding when payments are due, and any incentives you have in place for ease of payment, your customers will be clear on what's expected from them and more likely to pay you on time.
Some examples of this can be the following:
Let customers know what actions you will take in the event of a missed payment. This can be something like immediate cancellation of the account, a 10-day period where interest on the payment accrues if not paid, then the account is cancelled, legal action or anything in between.
Here's how Neil Patel lets users know that if their credit card on file doesn't process, the customer must use another method of payment or risk having the account suspended or terminated, and that collections actions may be taken for any outstanding balances:
While your payment terms clauses may need to include more information, these are the most commonly used clauses that will be applicable in most cases.
When putting together the payment terms you want to be included in your Terms and Conditions agreement, you want to draft the terms in a way that will get you paid the fastest and with the least potential for losing money.
Having said that, here are some of the best practices when it comes to payment terms.
Being polite and using plain, easy-to-understand language is not only an excellent way to maintain positive relationships with your customers, but it can also help you get your company paid.
For example, a study from Freshbooks showed that including phrases like "please" or "thank you" increases the chances that customers will pay in full and on time.
Your business will be able to receive payment quicker if you set clear deadlines. Although it's common to use terms like "Net 30" and "Payment due on receipt," they can be confusing to some customers. Be precise in the language you use for billing due dates.
You can, for example, list the exact due date as "Payment Due 30 days after delivery."
Your business can reduce the time it takes to get paid by clients. While 30-day billing is still standard, customers can now pay their bills online and via direct transfer. You can start by reducing your payment period from 30 to 21 days. Then, you can evaluate if it makes it easier for you to receive payments quicker.
Customers may be motivated to pay their invoices on time by minor penalties such as a late fee at 2% interest per calendar month. Be sure to communicate your late fee policy to customers using polite but firm language in your Terms and Conditions agreement.
Neil Patel does just that:
If customers fail to pay their invoices in time, they can be charged interest on the entire amount. The calculation would be based upon the number of days that the invoice has been past due, if you choose to do this.
Remember that the likelihood of your customers paying in full and on time increases if they have more options for paying their invoices. Customers will be able to choose the most convenient payment method for them.
With that in mind, you should provide your customers with as many payment options as possible to accommodate them and get paid quicker. Customers will be more likely to pay faster if they have a variety of payment options.
These are the most common payment options your business could offer:
Your customers are more likely to pay you sooner if they receive a discount for paying early. A common reward is to give a 2% discount on the total invoice if the client pays within ten days. However, the invoice is due 30 days after the date it was issued. This is commonly written as 2/10 Net 30.
Remember that although it's not required by law unless you collect user data, it's pretty smart to include a Terms and Conditions agreement on your website.
Understanding payment terms and including them in your Terms and Conditions agreement can help you safeguard your business financially and set the tone for a good customer relationship.
By defining terms for customers upfront, you decrease your likelihood of dealing with a client who doesn't pay in time or at all. They can be especially helpful for new businesses that may not have much capital to work with or existing businesses that do not want their customers taking too much time paying off invoices.
The standard payment term is "Net 30" which means the customer must make payments within fifteen days from when the invoice was issued, but it might make sense to tweak these terms depending on what works best for all parties involved in each specific industry or business type.
Some of the most common payment terms found in Terms and Conditions agreements are:
You should include payment clauses in your Terms and Conditions agreement that cover the following:
When putting together your payment terms, be sure not to use much legal jargon. Instead, be as clear and straightforward as possible. Try to ensure that your text includes the following if you want to increase the chances that you'll be paid in full and quicker than you otherwise might.
In terms of offering a variety of ways in which your customers can pay you, consider providing them with the means to pay via:
Remember that although it is unlikely that most will read your Terms & Conditions, having a Terms and Conditions agreement that includes your payment terms can be advantageous if a dispute arises between you and your customers.