How to Add a Return Policy to WooCommerce

Last updated on 01 July 2022 by Sara Pegarella (Law school graduate, B.A. in English/Writing. In-house writer at TermsFeed)

How to Add a Return Policy to WooCommerce

Adding a Return and Refund Policy to your WooCommerce store is a very smart business move for a number of reasons.

An RRP will help you limit the timeframe and circumstances for when you accept returns and offer refunds. This helps you maintain as much control as possible over your business transactions.

When you display an RRP, you'll also help manage customer expectations since they can learn about your return and refund practices before deciding to make a purchase from your WooCommerce store. This helps with transparency, and will make your customers happier overall.

After you have a Return and Refund Policy ready to be displayed, follow these simple instructions to add your RRP to your WooCommerce store.

Use our Return & Refund Policy Generator to generate a Return and Refund Policy for your store. Just follow these steps:

  1. At Step 1, select where your Return & Refund Policy will be used.
  2. TermsFeed Return and Refund Policy Generator: Where will your Disclaimer be used on - Step 1

  3. At Step 2, add information about your website/app and business.
  4. TermsFeed Return and Refund Policy Generator: Add your website/app business information - Step 2

  5. Answer some questions about your business practices.
  6. TermsFeed Return and Refund Policy Generator: Answer questions about business practices - Step 3

  7. Enter an email address where you'd like to receive your Return and Refund Policy and click "Generate."

    TermsFeed Return and Refund Policy Generator: Enter your email address - Step 4

    Done! You'll be able to instantly access and download your new Return and Refund Policy.



Here are instructions for how to link your Return and Refund Policy page URL in the footer of your website by using Menus and Custom Links on WordPress.

  1. To start, log in to your WordPress website.
  2. From the Dashboard menu, scroll up to Appearances and choose Menus:
  3. TermsFeed WP.com website: Dashboard - Appearances - Menus highlighted

  4. In the Menus editor, under the Menu structure section, type your Menu Name:
  5. TermsFeed WP.com website: Menus Editor - Name Menu field highlighted

  6. Next, in the Add menu items section on the left side, click on Custom Links:
  7. TermsFeed WP.com website: Menus Editor - Add menu items - Custom links field highlighted

  8. To get the Return and Refund Policy URL link that's hosted on our site, go to the TermsFeed Generators App and go to the Download page.
  9. Under the "Link to your Return & Refund Policy" section, click on the green "Copy" button:

    TermsFeed Generators App: Return and Refund Policy Download Page - Link to hosted Return and Refund Policy URL copy option highlighted

    If you do not have a Return and Refund Policy, you can create one right now by using our Return and Refund Policy Generator.

  10. Go back to the Menus Editor and paste your Return and Refund Policy URL to the URL link field. Type Return and Refund Policy in the URL text field. Click on the Add to menu button:
  11. TermsFeed WordPress: Menus Editor - Custom Links added Return and Refund Policy URL and text and Add to Menu button highlighted

  12. Next, check the Footer Menu under Menu Settings, then click Save Menu:
  13. TermsFeed WordPress: Menus Editor - Footer checked and Save Menu button highlighted

You're done!

Want more?

Check our videos on YouTube channel and learn how to link pages on WooCommerce by using Menus and Custom Product Tabs.

How to Add a Return Policy for WooCommerce via Custom Product Tabs

If you do not have a plugin to add tabs in WooCommerce then you'll need to install one first. To do so, just follow the steps below:

  • Go to Plugins > Add New
  • Search for Tab
  • Install the one for Woocommerce you want

That's it.

Now you can access the Custom Product Tabs that will appear in the Dashboard menu so you can add a Return and Refund Policy to it. Just follow the steps below:

  1. Go to Custom Product Tabs:
  2. TermsFeed WordPress WooCommerce: Dashboard - Custom Product Tabs highlighted

  3. Click on Add Tab button:
  4. TermsFeed WordPress WooCommerce: Dashboard - Custom Product Tabs - Add Tab - highlighted

  5. When the tab editor opens, name the Tab "Return Policy" and change the editor from Visual to Text:
  6. TermsFeed WordPress WooCommerce: Dashboard - Custom Product Tabs - Add Tab Title and switch editor to Text - highlighted

  7. Now you can add text to your Return and Refund Policy page.

    If you do not have a Return and Refund Policy, you can use our Return and Refund Policy Generator and create it within minutes.

    Here's how you can easily just copy and paste text from our generator into your WP website.

  8. Go to our TermsFeed generators app and log in. In the header menu, choose Agreements & Policies and on your Return and Refund Policy card click the Download button.
  9. On the download page, scroll to the Copy your Return and Refund Policy section and click on the Copy this to clipboard button:
  10. TermsFeed App: Return and Refund Policy Download page - Copy your Return and Refund Policy section highlighted

  11. Next, go back to the Custom Product Tab editor and paste the text:
  12. TermsFeed WordPress WooCommerce: Dashboard - Custom Product Tabs - Editor - Paste Return and Refund Policy text - highlighted

  13. When done, Save Tab you just created:
  14. TermsFeed WordPress WooCommerce: Dashboard - Custom Product Tabs - Return Policy - Save Tab button highlighted

You've just created your Custom Product Tab with Return and Refund Policy text.

The next step is to add a Return and Refund Policy tab to your Products in WooCommerce. To do so, follow these steps:

  1. Go to Products:
  2. TermsFeed WordPress WooCommerce: Dashboard - Products menu selected highlighted

  3. When the Products editor opens, chose the Edit option:
  4. TermsFeed WordPress WooCommerce: Dashboard - Products with Edit option highlighted

  5. In the Product editor, scroll down to the Product data section and click on Custom Tabs:
  6. TermsFeed WordPress WooCommerce: Dashboard - Products - Edit Product - Custom Tabs highlighted

  7. Click on Add a Saved Tab:
  8. TermsFeed WordPress WooCommerce: Dashboard - Products - Edit Product - Custom Tabs - Add a Saved Tab highlighted

  9. Add the newly saved Tab and click Save Tabs:
  10. TermsFeed WordPress WooCommerce: Dashboard - Products - Edit Product - Custom Tabs - added  with Save Tabs button highlighted

  11. Scroll up to the Publish block and click Update:
  12. TermsFeed WordPress WooCommerce: Dashboard - Products - Edit Product - Publish section with Update button highlighted

You're done!

Want more?

Check our videos on YouTube channel and learn how to link pages on WooCommerce.

Now your WooCommerce store will have a Return and Refund Policy accessible to your current and potential future customers.

Not only will this help your business look more professional and transparent, but it will help you maintain control over your return and refund practices. It will also decrease the amount of questions you'll receive about what your return and refund practices and policies are, since people can access your policy swiftly and easily from your store's website.

Create Privacy Policy, Terms & Conditions and other legal agreements in a few minutes. Free to use, free to download.

Get started today ⇢

Screenshot of TermsFeed Generator

Sara Pegarella

Sara Pegarella

Law school graduate, B.A. in English/Writing. In-house writer at TermsFeed

This article is not a substitute for professional legal advice. This article does not create an attorney-client relationship, nor is it a solicitation to offer legal advice.