Privacy Policy for SelahNote

Privacy Policy

Last updated: July 18, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Application refers to SelahNote, the software program provided by the Company.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Privacy Policy) refers to SelahNote.

    For the purposes of the GDPR, the Company is the Data Controller.

  • Country refers to: New York, United States

  • Data Controller, for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.

  • Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.

  • Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites.

  • GDPR refers to EU General Data Protection Regulation.

  • Personal Data (or "Personal Information") is any information that relates to an identified or identifiable individual.

    For the purposes of GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity.

    We use "Personal Data" and "Personal Information" interchangeably unless a law uses a specific term.

  • Service refers to the Application.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. For the purposes of the GDPR, Service Providers are considered Data Processors.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

    Under GDPR, You can be referred to as the Data Subject or as the User as you are the individual using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name

User Content and Audio Data

When You use the Service, We may collect and process content that You create, upload, record, or ask the Service to generate. This may include:

  • Audio recordings and streamed microphone audio;
  • Transcripts and partial live transcriptions;
  • Generated notes, summaries, reflections, and reference results;
  • YouTube links and content processed to provide requested transcription features;
  • App preferences, folders, and other content You choose to save; and
  • Account identifiers used to associate this content with Your Account.

Before SelahNote first sends audio or transcript content to third-party artificial intelligence providers, the Application presents an AI-processing disclosure and requests Your consent. You may decline the request, in which case the applicable AI feature will not process or transmit the content. You may withdraw permission for future AI processing through the Application's Settings.

Withdrawing permission prevents future AI processing but does not necessarily remove information that a provider previously processed or retained under its security, abuse-prevention, billing, legal, or backup-retention requirements.

SelahNote does not send Your audio recordings, transcripts, generated notes, or reference content to Meta for advertising.

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device's unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, in-app communication, or notifications You enable regarding Your Account, security, support requests, or important Service functionality.
  • To provide optional communications: To provide news, offers, or information about SelahNote products or services when You have requested or consented to receive those communications, where required by law.
  • To manage Your requests: To attend and manage Your requests to Us.
  • To measure advertising performance: Subject to Your App Tracking Transparency permission and applicable law, We may use limited device identifiers and high-level app-interaction events to attribute installations and measure the effectiveness of SelahNote advertising campaigns. We do not display third-party advertisements inside the Application.
  • For business transfers: We may use Your Personal Data to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your Personal Data in the following situations:

  • With Service Providers: We may share Personal Data and User Content with Service Providers only as reasonably necessary to provide authentication, cloud storage, transcription, note generation, reference detection, purchase management, security, customer support, analytics, and advertising measurement as described in this Privacy Policy.
  • For business transfers: We may share or transfer Your Personal Data in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your Personal Data with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your Personal Data with Our business partners only when necessary to offer a feature, product, service, or promotion that You request or when otherwise disclosed to You.
  • With Your consent: We may disclose Your Personal Data for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if We are required to retain Your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Where possible, We apply shorter retention periods and/or reduce identifiability by deleting, aggregating, or anonymizing data. Unless otherwise stated, the retention periods below are maximum periods ("up to") and We may delete or anonymize data sooner when it is no longer needed for the relevant purpose. We apply different retention periods to different categories of Personal Data based on the purpose of processing and legal obligations:

  • Account Information

    • User Accounts and account-associated content are generally retained while Your Account is active or as needed to provide the Service. When in-app account deletion completes successfully, We request deletion of Your active account record and account-associated content, subject to limited backup, security, fraud-prevention, dispute-resolution, and legal-retention requirements.

  • Customer Support Data

    • Support tickets and correspondence may be retained for up to 24 months from the date of ticket closure to resolve follow-up inquiries, maintain service quality, and address legal claims.
    • References in this section to support correspondence or support chat do not include Your sermon recordings, transcription content, or generated notes, and We do not use that content for staff training.

  • Usage Data

    • Application usage statistics may be retained for up to 24 months to understand feature adoption and improve the Service.
    • Server and security logs, which may include IP addresses and access times, may be retained for up to 24 months for security monitoring, fraud prevention, and troubleshooting.

  • Marketing Data

    • Advertising identifiers and advertising-measurement events may be retained for up to 24 months from the last interaction or for the period applied by the relevant provider. Withdrawing tracking permission prevents applicable future collection but does not necessarily delete information previously received by a provider. SelahNote does not create advertising profiles from the contents of Your recordings, transcripts, or generated notes.

  • Financial and Transaction Data

    • Payment information: credit/debit card details are not stored on Our servers; they are processed by our Payment Service Providers. We retain transaction records (invoice details, purchase history, amounts) for up to 10 years from the date of transaction to comply with tax laws and financial regulations.
    • Billing and invoice records: up to 10 years to meet accounting and tax compliance requirements.

  • Artificial Intelligence and Cloud Provider Data

    • Convex may retain account-associated content while Your Account is active and may retain limited backup, security, or operational records according to its policies.
    • For uploaded-audio transcription, SelahNote requests deletion of the completed AssemblyAI transcription artifact after retrieving the result. Streaming content, temporary processing artifacts, billing metadata, and security logs remain subject to SelahNote's AssemblyAI account configuration and AssemblyAI's applicable retention policy.
    • SelahNote configures applicable OpenAI requests with provider-side response storage disabled. OpenAI may nevertheless retain limited content or metadata in abuse-monitoring and security logs for the period described in its API data-retention documentation unless different account-level controls apply.
    • Pinecone may process vector-search queries and retain operational or security metadata according to its policies. SelahNote does not intentionally store raw audio recordings in its Pinecone reference index.

Usage Data is retained in accordance with the retention periods described above, and may be retained longer only where necessary for security, fraud prevention, or legal compliance.

We may retain Personal Data beyond the periods stated above for different reasons:

  • Legal obligation: We are required by law to retain specific data (e.g., financial records for tax authorities).
  • Legal claims: Data is necessary to establish, exercise, or defend legal claims.
  • Your explicit request: You ask Us to retain specific information.
  • Technical limitations: Data exists in backup systems that are scheduled for routine deletion.

You may request information about how long We will retain Your Personal Data by contacting Us.

When retention periods expire, We securely delete or anonymize Personal Data according to the following procedures:

  • Deletion: Personal Data is removed from Our systems and no longer actively processed.
  • Backup retention: Residual copies may remain in encrypted backups for a limited period consistent with our backup retention schedule and are not restored except where necessary for security, disaster recovery, or legal compliance.
  • Anonymization: In some cases, We convert Personal Data into anonymous statistical data that cannot be linked back to You. This anonymized data may be retained indefinitely for research and analytics.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.

Where required by applicable law, We will ensure that international transfers of Your Personal Data are subject to appropriate safeguards and supplementary measures where appropriate. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any Personal Data that You have provided to Us.

When You initiate account deletion in the Application, SelahNote attempts to delete account-associated content from its active backend storage before deleting the authentication account. If remote-content deletion fails, authentication deletion is stopped so that You remain able to retry.

Account deletion does not necessarily result in immediate removal of information maintained in encrypted backups; transaction records maintained for financial, fraud-prevention, or legal purposes; provider billing, security, or technical metadata; OpenAI abuse-monitoring records; AssemblyAI artifacts still subject to provider processing or retention periods; or information that We or a Service Provider are legally required to retain.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Authentication, Cloud Storage, and Artificial Intelligence Providers

  • Firebase Authentication

    Firebase Authentication, provided by Google, is used to authenticate users and maintain Account sessions. Depending on the sign-in method and information made available by You, Firebase may process an account identifier, email address, name, authentication token, device or network information, and security-related metadata. SelahNote does not currently use Firebase as a general behavioral analytics service unless otherwise stated in this Privacy Policy.

    Google's privacy information is available at https://firebase.google.com/support/privacy and https://policies.google.com/privacy.

  • Google Cloud

    SelahNote uses a Company-operated service hosted on Google Cloud to provide YouTube transcription functionality. When You request this feature, SelahNote sends the YouTube URL You provide, an authentication token used to verify Your Account, and related request metadata to this service. The service processes the requested YouTube content and returns transcription results to the Application.

    Google Cloud's privacy information is available at https://cloud.google.com/terms/cloud-privacy-notice.

  • Convex

    Convex provides backend application services and cloud storage. SelahNote may store account-associated information with Convex, including a user identifier, preferences, folders, audio recordings, transcripts, generated notes, references, and related application data.

    This information is retained while needed to provide the Service or while Your Account remains active. When account deletion completes successfully, SelahNote requests deletion of account-associated content stored through Convex, subject to limited backup, security, fraud-prevention, operational, and legal-retention requirements maintained by the provider.

    Convex's privacy information is available at https://www.convex.dev/legal/privacy.

  • AssemblyAI

    AssemblyAI processes streamed or uploaded audio to generate transcriptions. Audio may be sent directly from Your Device to AssemblyAI through an authenticated streaming connection or supplied through SelahNote's authenticated backend for uploaded-audio transcription.

    For uploaded-audio transcription, SelahNote requests deletion of the completed AssemblyAI transcription artifact after retrieving the result. Streaming content, temporary processing artifacts, technical metadata, billing records, and security logs remain subject to SelahNote's AssemblyAI account configuration and AssemblyAI's applicable retention policy.

    AssemblyAI's privacy and retention information is available at https://www.assemblyai.com/legal/privacy-policy and https://www.assemblyai.com/docs/data-retention-and-model-training.

  • OpenAI

    OpenAI processes transcript text to generate notes, reflections, summaries, and reference-related results. SelahNote configures applicable OpenAI requests with provider-side response storage disabled.

    OpenAI states that data submitted through its API is not used to train its models unless the customer affirmatively opts in. OpenAI may nevertheless retain limited content or metadata in abuse-monitoring and security logs for the period described in its API data-retention documentation unless different retention controls apply to SelahNote's OpenAI account.

    OpenAI's privacy and data-control information is available at https://openai.com/policies/privacy-policy/ and https://developers.openai.com/api/docs/guides/your-data.

  • Pinecone

    Pinecone provides vector-search infrastructure used to identify potentially relevant references. SelahNote may send numerical vector representations and related search parameters derived from transcript text to perform these searches. SelahNote does not intentionally store raw audio recordings or raw transcript text in its Pinecone reference index.

    Pinecone's privacy information is available at https://www.pinecone.io/privacy/.

  • RevenueCat

    RevenueCat processes subscription and purchase information used to provide paid features, determine entitlement status, restore purchases, prevent fraud, and provide customer support. SelahNote does not directly receive or store complete payment-card details.

    RevenueCat's privacy information is available at https://www.revenuecat.com/privacy/.

Payments

We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Meta App Events and Advertising Measurement

SelahNote integrates the Meta/Facebook SDK to measure app-install and advertising-campaign performance and to understand whether certain high-level app milestones occur.

Depending on Your App Tracking Transparency permission and the behavior permitted by Apple and Meta, Meta may receive information such as:

  • Device and Application information;
  • Advertising or device identifiers when tracking permission allows their collection;
  • Automatic Application events made available by the Meta SDK;
  • Product-interaction information;
  • Technical, diagnostic, and network information; and
  • High-level SelahNote milestone events, such as completion of onboarding, the start of a recording session, or completion of note generation.

These events indicate that an action occurred. SelahNote does not include the contents of recordings, transcripts, generated notes, reference results, or other private user-created content in custom events sent to Meta. SelahNote does not configure the Meta SDK to send hashed email addresses or names for advertising matching.

SelahNote uses this information for advertising attribution, campaign measurement, analytics, and evaluating the effectiveness of SelahNote's advertising. SelahNote does not use the Meta SDK to display third-party advertisements inside the Application.

SelahNote requests permission through Apple's App Tracking Transparency framework. If You deny tracking permission, denial does not restrict SelahNote's recording, transcription, note-generation, purchase, or other core functionality. When permission is denied, SelahNote disables advertising-identifier collection through its Meta configuration and does not send its custom Meta milestone events. The Meta SDK may still process limited automatic app or device information permitted without tracking authorization.

You may review or change tracking permission in the iOS Settings Application under Privacy & Security > Tracking.

Meta's privacy information and advertising controls are available at https://www.facebook.com/privacy/policy/ and https://www.facebook.com/adpreferences/.

GDPR Privacy

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

  • Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
  • Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
  • Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
  • Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
  • Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
  • Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

International Transfer of Personal Data

We may transfer, store, and process Personal Data in countries other than the country in which You are located, including countries outside the European Economic Area ("EEA") and the United Kingdom ("UK"), where data protection laws may differ.

Where we transfer Personal Data outside the EEA/UK to a country that has not been recognized as providing an adequate level of protection, We rely on appropriate safeguards, such as:

  • The European Commission's Standard Contractual Clauses ("SCCs") and/or the UK International Data Transfer Agreement ("IDTA") or the UK Addendum to the SCCs (as applicable)
  • Supplementary measures where appropriate, such as encryption in transit and at rest, access controls, data minimisation, and vendor security reviews.

We transfer Personal Data internationally only as needed to provide the Service and to work with our Service Providers (for example, hosting, analytics, email delivery). You may contact Us using the details in the "Contact Us" section of Our Privacy Policy to request further information about the safeguards We use for international transfers, including copies of relevant contractual protections (redacted where necessary).

Your Rights under the GDPR

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.

You have the right under this Privacy Policy, and by law if You are within the EU, to:

  • Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your Account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.
  • Request restriction of processing. You have the right to ask Us to restrict processing of Your Personal Data in certain circumstances (for example, while We verify accuracy or consider an objection).
  • Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.
  • Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.
  • Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
  • Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
  • Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

Exercising of Your GDPR Data Protection Rights

You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible. We generally respond within one month, and may extend by two further months where necessary, in accordance with applicable law.

You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

"Do Not Track" Policy as Required by California Online Privacy Protection Act (CalOPPA)

Our Service does not respond to Do Not Track signals.

However, some third-party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.

Children's Privacy

Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 16 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us: