Privacy Policy for Dogwell
Last updated: October 10, 2026
For existing users, the changes in this version take effect 30 days after this date.
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include:
Some technical data is collected automatically when You use the Service. This may include Your Device's IP address, device type, operating system and version, app version, language setting, and the dates and times of requests to Our servers. Our Service Providers collect this to run the Service, keep it secure, and check that sign-ups and logins come from a real person.
We do not use advertising or analytics tracking tools. We do not ask for or collect Your Device's GPS or precise location, and We remove location data embedded in photos before they are uploaded.
While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:
Photos and Journal. When You save a photo to Your Journal (from a challenge, the daily photo, or the first photo during onboarding), We store a larger copy (up to 1280 pixels wide), a smaller thumbnail, the date You saved it, the related challenge (if any), and any caption You add. Journal photos are stored in private cloud storage linked to Your Account. They are not shown to other users. Accounts without an active Pro subscription can store up to 500 Journal photos, and Pro accounts up to 5,000. If You are offline, a photo waits on Your Device and uploads the next time You are connected.
Profile picture. If You use a photo as Your profile picture, a small copy is saved to Your public profile, which other signed-in users can see. The first photo You take or choose during onboarding automatically becomes Your profile picture until You change it. You can change it to an emoji at any time in Edit Profile.
Dog profile and progress. We store the details You give about Your dog (such as name, breed, birthday, and the date Your dog came home, which We use for "days together" and Your Gotcha Day countdown), a short bio if You add one, plus Your in-app progress, such as challenges finished, Your daily photo streak, awards and wallpapers.
Reminders. If You allow notifications, the App schedules reminders (such as a daily photo reminder at the time You choose and a reminder before Your free trial ends) directly on Your Device. Your reminder settings are stored on Your Device and in Your Account data. We do not use a push notification service to send them.
You can turn camera, photo library and notification access on or off at any time in Your Device settings.
During onboarding, We collect information You provide about Your dog (such as name, breed, age range, energy level and the date Your dog came home), Your in-app preferences (such as what You want to focus on, when You are usually with Your dog, and what You never want to forget about Your dog), and how You heard about Dog Well. Before You create an Account, these answers and any onboarding photo are kept only on Your Device. They are saved to Your Account after You sign up. If You start a subscription before creating an Account, the app store and RevenueCat process that purchase under an anonymous identifier, which is linked to Your Account when You sign up. We use this information to personalize Your experience and to understand how people discover our app.
Dog Well has social features (Pack, Rankings and friends). Other signed-in users of the App can see Your public profile: Your dog's name, breed, profile picture (emoji or photo), Your memories count, daily photo streak, number of challenges finished, challenge counts by type, awards, when You were last active, and the Packs You belong to. If You share a friend invite link, it contains an identifier for Your Account. Other users cannot see Your Journal photos, captions, survey answers, Gotcha Day date, email address, or city and state.
We share information with the following Service Providers only as needed to run the Service:
We do not sell Your Personal Data, and We do not share it with advertisers or data brokers. We do not use Your data to track You across other companies' apps or websites, and We do not allow Our Service Providers to use it for that purpose.
We do not use Your photos, captions or other content to train artificial intelligence or machine learning models, and We do not give them to anyone else for that purpose.
The Company may use Personal Data for the following purposes:
We may share Your Personal Data in the following situations:
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.
We may keep Personal Data longer only where the law requires it or where it is needed to establish, exercise, or defend legal claims.
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to, and maintained on, computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy.
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. You can delete individual Journal photos in the App at any time. You can delete Your entire Account in the App under Settings → Delete account, or by using Our account deletion request form at https://docs.google.com/forms/d/e/1FAIpQLSefYIZRbV-i9tZB-plJJMwbtKNcZosoKBcyMBDYCclGYtF1kA/viewform.
Deleting Your Account permanently removes Your login, Account data, public profile, friendships, Packs You created, and Journal photos and captions. Removal from Our active systems happens right away, except limited security logs (such as sign-in records), Our purchase consent records, and purchase records kept by Apple, Google and RevenueCat, which are handled as described in Retention. Copies in Service Provider backups may take up to 30 days to be deleted. Deleting the App from Your Device does not delete Your Account, and deleting Your Account does not cancel an app store subscription, which You must cancel with Apple or Google. If You tap Save to Photos, a copy goes to Your phone's photo library; it stays there even if You delete Your Account.
You can update most of Your information in the App, and You may also contact Us to request access to, correct, or delete any Personal Data that You have provided to Us. We may need to keep certain information when We have a legal obligation to do so.
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Data sent between the App and Our servers is encrypted in transit. Journal photos are kept in private cloud storage, and other users of the App cannot see them. The App shows them to You using temporary links that expire after 7 days. Our authorized administrator and Our hosting provider can technically access stored data, and We only do so when needed to run, secure or support the Service, or when the law requires it. The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.
Subscriptions are bought through the Apple App Store or Google Play. We will not store or collect Your payment card details. That information is provided directly to Apple or Google, whose use of Your personal information is governed by their Privacy Policies.
If You live in the European Economic Area (EEA), the United Kingdom or Switzerland, the following also applies to You.
Who is responsible for Your data. Cookie Cut Apps (Yorba Linda, California, United States) is the controller of Your Personal Data. You can reach Us at [email protected].
Why We are allowed to use Your data (legal bases).
Your rights. You have the right to access Your Personal Data, correct it, delete it, restrict or object to how We use it, receive a copy of it in a portable format, and withdraw any consent You gave. To use these rights, email Us. We will respond within one month. You also have the right to complain to the data protection authority where You live or work.
International transfers. We are based in the United States, and Our Service Providers store and process data in the United States and other countries. When Your Personal Data is transferred outside the EEA, the United Kingdom or Switzerland, We rely on Our Service Providers' data processing agreements, which use the European Commission's Standard Contractual Clauses (and the UK and Swiss equivalents) or another lawful transfer mechanism.
No automated decisions. We do not make decisions about You based solely on automated processing that have legal or similarly significant effects.
We do not track You across third-party websites or apps, so the App does not respond differently to "Do Not Track" signals.
Our Service is intended for adults 18 and older and does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18, We take steps to remove that information from Our servers.
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We may update Our Privacy Policy from time to time. We will post the new Privacy Policy on this page and update the "Last updated" date at the top. For material changes, We will also let You know by email or a notice in the App before the change takes effect.
You are advised to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy, You can contact us: